| Name of Issuer of Prepaid Payment Instruments (Article 13, Paragraph 1, Item 1 of the Act) | NyuuLy KK
4F, Daini Toranomon Building, 1-5-12, Akasaka, Minato-ku, Tokyo |
| Location and Contact Information of the Office Responding to User Complaints or Consultations (Article 13, Paragraph 1, Item 4 of the Act) | 4F, Daini Toranomon Building, 1-5-12, Akasaka, Minato-ku, Tokyo
NyuuLy KK, NyuuLy Help Desk
Inquiries: info@nyuuly.com |
| Method to Check Unused Balance or Available Balance of Prepaid Payment Instruments (Article 13, Paragraph 1, Item 5 of the Act; Article 22, Paragraph 2, Item 3 of the Cabinet Office Order) | You can check the available data amount and expiration date via the NyuuLy Mobile App. |
| Existence of Terms and Conditions Regarding the Use of Prepaid Payment Instruments (Article 13, Paragraph 1, Item 5 of the Act; Article 22, Paragraph 2, Item 4 of the Cabinet Office Order) | Usage conditions are defined in the NyuuLy Mobile SIM Usage Regulations.
Please refer to the NyuuLy Mobile SIM Usage Regulations. |
| Preservation of User Rights via Deposit of Issuance Security Deposit (Article 13, Paragraph 3 of the Act; Article 23-2, Paragraph 1, Items 1 and 2 of the Cabinet Office Order) | In accordance with Article 14, Paragraph 1 of the Payment Services Act, the Company deposits an issuance security deposit with the Deposit Office in an amount equal to or greater than one-half of the unused balance on the base date (the unused balance of prepaid payment instruments as of March 31 and September 30 each year, calculated based on the provisions of Article 3, Paragraph 2 of the Payment Services Act).
Furthermore, pursuant to Article 31, Paragraph 1 of the Payment Services Act, holders of prepaid payment instruments issued by the Company have the right to receive repayment for claims related to such prepaid payment instruments from said issuance security deposit in preference to other creditors of the Company. |
| Policy Regarding Compensation for User Losses Arising from Unauthorized Instructions Against the User’s Will and Other Measures (Article 13, Paragraph 3 of the Act; Article 23-2, Paragraph 1, Item 3 of the Cabinet Office Order) | In the Terms and Conditions regarding the use of prepaid payment instruments and usage precautions, the Company stipulates that the User is responsible for managing the information required to use the prepaid payment instruments, and that the Company shall not be responsible for any damages incurred by the User due to unauthorized use by a third party.
Furthermore, the Company will not publish information regarding unauthorized use unless it is suspected that such unauthorized use of prepaid payment instruments is being conducted systematically.
However, in the event of theft or loss of prepaid payment instruments, the use of said prepaid payment instruments can be temporarily suspended if the User reports the incident to the NyuuLy Help Desk. |
